No Returns No Exchanges
As an FDA-registered facility, we cannot restock or resell products that have been returned to us. All products returned to Essential must be discarded per FDA guidelines, creating waste for the landfill. Therefore, it is extremely important that you take the following steps to ensure that you are completely satisfied with your order before it leaves Clear Skin Rx.
While we do offer refunds and replacements on products that are damaged during shipping or that are failing (for instance, an emulsion that has separated) we do not offer refunds or accept returns for variations in viscosity, scent, color—these will all vary from batch to batch. Natural ingredients are not identical and can cause variations in the final products, just as one orange is different from another, Because Clear Skin Rx uses the freshest natural ingredients possible to create the products we sell, we do not buy huge lots of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature. For example, did you know that grapeseed oil may fluctuate in color depending on the growing conditions, varietal, harvest time, etc.?
To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
Before placing an order:
• Double-check your shopping cart to make sure it includes the correct products you intended to purchase.
After placing an order:
• Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real time and contact Essential before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. It’s okay--it happens! If you catch the error quickly we can fix it. However, once your order is out the door it is unfortunately not returnable.
• If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at: [email protected] or by calling: (469) 222-9831
If you feel that there is a problem with your order, please contact us within 3 days of receiving it.
Serious about Sustainability
We are serious about reducing our environmental footprint, and we know you are, as well. We’ve selected UPS as our primary carrier, and participate in their Carbon Neutral program. When you ship with us via UPS, we purchase carbon offsets based on the amount of carbon associated with a typical shipment to offset the climate impact of each shipment. Additionally, UPS has a global initiative to reduce fuel, conserve energy, recycle and operate responsibly. They are shipping partners you can be proud of. Learn more about their Carbon Neutral program.
Shipping Details – All orders are shipped 4 business days after purchase
No Returns No Exchanges